{"id":1111,"date":"2019-03-14T05:31:01","date_gmt":"2019-03-14T05:31:01","guid":{"rendered":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/?page_id=1111"},"modified":"2021-01-28T00:53:04","modified_gmt":"2021-01-28T00:53:04","slug":"emailed-results-troubleshooting","status":"publish","type":"page","link":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/","title":{"rendered":"Emailed results troubleshooting"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">General troubleshooting<\/h2>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><strong>1:\u00a0The email was sent to my work email address and my work email system stripped the attachment as it couldn&#8217;t be decoded. What should I do?<\/strong><\/summary><div class=\"ab-accordion-text\">\n<p>Please contact your IT department to see if they can assist. Alternatively, have your results sent to your personal email address.&nbsp;<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><strong><strong>2:<\/strong>\u00a0The email was sent to my work email address and the email was stopped as the email system couldn&#8217;t decode the attachment. What should I do?<\/strong><\/summary><div class=\"ab-accordion-text\">\n<p>Please contact your IT department to see if they can assist. Alternatively, have your results sent to your personal email address.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><strong><strong><strong>3:<\/strong>\u00a0I am trying to install 7-Zip or Adobe Acrobat on my work computer so that I can read my results but the install is being blocked. How can I prevent this?<\/strong><\/strong><\/summary><div class=\"ab-accordion-text\">\n<p>Please contact your IT department to see if they can assist. Alternatively, have your results sent to your personal email address.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n","protected":false},"excerpt":{"rendered":"General troubleshooting","protected":false},"author":1,"featured_media":160,"parent":1108,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-left-sidebar.php","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Emailed results troubleshooting &#8211; Awanui Labs - Wellington<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Emailed results troubleshooting &#8211; Awanui Labs - Wellington\" \/>\n<meta property=\"og:description\" content=\"General troubleshooting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/\" \/>\n<meta property=\"og:site_name\" content=\"Awanui Labs - Wellington\" \/>\n<meta property=\"article:modified_time\" content=\"2021-01-28T00:53:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fl-healthscope-media.s3.amazonaws.com\/lab-sites\/uploads\/sites\/3\/2018\/12\/AdobeStock_184464900@2x.png\" \/>\n\t<meta property=\"og:image:width\" content=\"263\" \/>\n\t<meta property=\"og:image:height\" content=\"263\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/\",\"url\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/\",\"name\":\"Emailed results troubleshooting &#8211; Awanui Labs - Wellington\",\"isPartOf\":{\"@id\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/fl-healthscope-media.s3.amazonaws.com\/lab-sites\/uploads\/sites\/3\/2018\/12\/AdobeStock_184464900@2x.png\",\"datePublished\":\"2019-03-14T05:31:01+00:00\",\"dateModified\":\"2021-01-28T00:53:04+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/#breadcrumb\"},\"inLanguage\":\"en-NZ\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-NZ\",\"@id\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/#primaryimage\",\"url\":\"https:\/\/fl-healthscope-media.s3.amazonaws.com\/lab-sites\/uploads\/sites\/3\/2018\/12\/AdobeStock_184464900@2x.png\",\"contentUrl\":\"https:\/\/fl-healthscope-media.s3.amazonaws.com\/lab-sites\/uploads\/sites\/3\/2018\/12\/AdobeStock_184464900@2x.png\",\"width\":263,\"height\":263},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"For Patients\",\"item\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"My Test Results\",\"item\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Emailed results\",\"item\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Emailed results troubleshooting\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/#website\",\"url\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/\",\"name\":\"Awanui Labs - Wellington\",\"description\":\"Laboratory and pathology services\",\"publisher\":{\"@id\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-NZ\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/#organization\",\"name\":\"Awanui Labs - Wellington\",\"url\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-NZ\",\"@id\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/fl-healthscope-media.s3.amazonaws.com\/lab-sites\/uploads\/sites\/3\/2023\/08\/RGB_Awanui-Labs-horizonal-colour-positive.svg\",\"contentUrl\":\"https:\/\/fl-healthscope-media.s3.amazonaws.com\/lab-sites\/uploads\/sites\/3\/2023\/08\/RGB_Awanui-Labs-horizonal-colour-positive.svg\",\"width\":861,\"height\":133,\"caption\":\"Awanui Labs - Wellington\"},\"image\":{\"@id\":\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Emailed results troubleshooting &#8211; Awanui Labs - Wellington","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/","og_locale":"en_US","og_type":"article","og_title":"Emailed results troubleshooting &#8211; Awanui Labs - Wellington","og_description":"General troubleshooting","og_url":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/","og_site_name":"Awanui Labs - Wellington","article_modified_time":"2021-01-28T00:53:04+00:00","og_image":[{"width":263,"height":263,"url":"https:\/\/fl-healthscope-media.s3.amazonaws.com\/lab-sites\/uploads\/sites\/3\/2018\/12\/AdobeStock_184464900@2x.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/","url":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/","name":"Emailed results troubleshooting &#8211; Awanui Labs - Wellington","isPartOf":{"@id":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/#primaryimage"},"image":{"@id":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/#primaryimage"},"thumbnailUrl":"https:\/\/fl-healthscope-media.s3.amazonaws.com\/lab-sites\/uploads\/sites\/3\/2018\/12\/AdobeStock_184464900@2x.png","datePublished":"2019-03-14T05:31:01+00:00","dateModified":"2021-01-28T00:53:04+00:00","breadcrumb":{"@id":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/#breadcrumb"},"inLanguage":"en-NZ","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/"]}]},{"@type":"ImageObject","inLanguage":"en-NZ","@id":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/#primaryimage","url":"https:\/\/fl-healthscope-media.s3.amazonaws.com\/lab-sites\/uploads\/sites\/3\/2018\/12\/AdobeStock_184464900@2x.png","contentUrl":"https:\/\/fl-healthscope-media.s3.amazonaws.com\/lab-sites\/uploads\/sites\/3\/2018\/12\/AdobeStock_184464900@2x.png","width":263,"height":263},{"@type":"BreadcrumbList","@id":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/emailed-results-troubleshooting\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/"},{"@type":"ListItem","position":2,"name":"For Patients","item":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/"},{"@type":"ListItem","position":3,"name":"My Test Results","item":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/"},{"@type":"ListItem","position":4,"name":"Emailed results","item":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-patients\/my-test-results\/emailed-results\/"},{"@type":"ListItem","position":5,"name":"Emailed results troubleshooting"}]},{"@type":"WebSite","@id":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/#website","url":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/","name":"Awanui Labs - Wellington","description":"Laboratory and pathology services","publisher":{"@id":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-NZ"},{"@type":"Organization","@id":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/#organization","name":"Awanui Labs - Wellington","url":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/","logo":{"@type":"ImageObject","inLanguage":"en-NZ","@id":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/#\/schema\/logo\/image\/","url":"https:\/\/fl-healthscope-media.s3.amazonaws.com\/lab-sites\/uploads\/sites\/3\/2023\/08\/RGB_Awanui-Labs-horizonal-colour-positive.svg","contentUrl":"https:\/\/fl-healthscope-media.s3.amazonaws.com\/lab-sites\/uploads\/sites\/3\/2023\/08\/RGB_Awanui-Labs-horizonal-colour-positive.svg","width":861,"height":133,"caption":"Awanui Labs - Wellington"},"image":{"@id":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/#\/schema\/logo\/image\/"}}]}},"featured_image_src":"https:\/\/fl-healthscope-media.s3.amazonaws.com\/lab-sites\/uploads\/sites\/3\/2018\/12\/AdobeStock_184464900@2x.png","featured_image_src_square":"https:\/\/fl-healthscope-media.s3.amazonaws.com\/lab-sites\/uploads\/sites\/3\/2018\/12\/AdobeStock_184464900@2x.png","_links":{"self":[{"href":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/wp-json\/wp\/v2\/pages\/1111"}],"collection":[{"href":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/wp-json\/wp\/v2\/comments?post=1111"}],"version-history":[{"count":16,"href":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/wp-json\/wp\/v2\/pages\/1111\/revisions"}],"predecessor-version":[{"id":3746,"href":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/wp-json\/wp\/v2\/pages\/1111\/revisions\/3746"}],"up":[{"embeddable":true,"href":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/wp-json\/wp\/v2\/pages\/1108"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/wp-json\/wp\/v2\/media\/160"}],"wp:attachment":[{"href":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/wp-json\/wp\/v2\/media?parent=1111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}