{"id":129,"date":"2018-12-12T04:37:58","date_gmt":"2018-12-12T04:37:58","guid":{"rendered":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/?page_id=129"},"modified":"2023-10-11T13:34:55","modified_gmt":"2023-10-11T00:34:55","slug":"how-to-make-a-complaint","status":"publish","type":"page","link":"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-referrers\/specimen-collection-info\/courier-pick-up\/contact-us\/how-to-make-a-complaint\/","title":{"rendered":"How to make a complaint"},"content":{"rendered":"\n<p>Despite our best efforts to provide a quality pathology service, occasionally things do not go right.&nbsp; If you have a problem or concern about the service you receive, please tell us.<\/p>\n\n\n\n<p>To make a complaint you can telephone, e-mail or write to us. <a href=\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Our contact details are here<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Complaint Process<\/h2>\n\n\n\n<p>When we receive a complaint we will:<\/p>\n\n\n\n<ul>\n<li>Carefully review and investigate&nbsp;the complaint<\/li>\n\n\n\n<li>We will acknowledge receipt of your complaint within 5 working days. This may be by phone, email, or in writing<\/li>\n\n\n\n<li>Correct non-conforming results, where necessary, and take corrective action to prevent the problem happening again<\/li>\n\n\n\n<li>Advise you of the action we will take in response to your complaint, taking into account confidentiality requirements<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"Despite our best efforts to provide a quality pathology service, occasionally things do not go right.&nbsp; If you have a problem or concern about the service you receive, please tell us. To make a complaint you can telephone, e-mail or write to us. Our contact details are here. The Complaint Process When we receive a [&hellip;]","protected":false},"author":1,"featured_media":160,"parent":40,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-left-sidebar.php","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to make a complaint &#8211; Awanui Labs - Wellington<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.awanuilabs.co.nz\/central\/wellington\/for-referrers\/specimen-collection-info\/courier-pick-up\/contact-us\/how-to-make-a-complaint\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to make a complaint &#8211; Awanui Labs - Wellington\" \/>\n<meta property=\"og:description\" content=\"Despite our best efforts to provide a quality pathology service, occasionally things do not go right.&nbsp; If you have a problem or concern about the service you receive, please tell us. 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