{"id":136,"date":"2018-09-14T05:09:37","date_gmt":"2018-09-14T05:09:37","guid":{"rendered":"https:\/\/www.awanuilabs.co.nz\/south\/canterbury\/?page_id=136"},"modified":"2025-09-05T12:44:17","modified_gmt":"2025-09-05T00:44:17","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.awanuilabs.co.nz\/south\/canterbury\/for-patients\/contact-us\/","title":{"rendered":"Contact us"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Frequently asked questions<\/h3>\n\n\n\n<p>Please read through the following FAQs to see if they answer your query&nbsp;<strong>prior&nbsp;<\/strong>to sending us an enquiry form.<\/p>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">How do I get a copy of my lab results?<\/summary><div class=\"ab-accordion-text\">\n<ul class=\"wp-block-list\">\n<li>Awanui Labs recommends patients obtain their results from their referrer (doctor) who can explain what the results mean in a clinical context.<\/li>\n\n\n\n<li>To request a copy of your results directly from the laboratory, please visit any Awanui Labs collection centre (bring photo ID) and complete a \u2018request for results\u2019 form. We will then send a copy of your results via email as a password protected attachment. The email will usually be sent within seven working days of the tests being completed.<\/li>\n\n\n\n<li>If you have already completed a request for results form and you are wanting to know when to expect your results, please send an email to either (please include your full name and date of birth or NHI number):\n<ul class=\"wp-block-list\">\n<li>Christchurch \/ Canterbury: <a href=\"mailto:cscl.enquiries@awanuilabs.co.nz\" target=\"_blank\" rel=\"noreferrer noopener\">cscl.enquiries@awanuilabs.co.nz<\/a> or<\/li>\n\n\n\n<li>Timaru \/ South Canterbury: <a href=\"mailto:labrequest@awanuilabs.co.nz\">labrequest@awanuilabs.co.nz<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">Can I request a test myself?<\/summary><div class=\"ab-accordion-text\">\n<p>Yes you can. To check which tests are available as a self-referral and their costs, please visit&nbsp;<a href=\"https:\/\/bodyiq.co.nz\/nz\" target=\"_blank\" rel=\"noreferrer noopener\">BODYiQ<\/a>. If you are wanting a test that is not on this list, you will need a referral from a NZ medical practitioner.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">How can I request extra testing for my patient?<\/summary><div class=\"ab-accordion-text\">\n<p>If you are wanting to organise an add-on test for your patient, please email the request to either:<\/p>\n\n\n\n<p>Christchurch \/ Canterbury: <a href=\"mailto:cscl.addtest@awanuilabs.co.nz\" target=\"_blank\" rel=\"noreferrer noopener\">cscl.addtest@awanuilabs.co.nz<\/a> or<br>Timaru \/ South Canterbury: <a href=\"mailto:labrequest@awanuilabs.co.nz\">labrequest@awanuilabs.co.nz<\/a>.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">What do I do if I\u2019ve received results in error?<\/summary><div class=\"ab-accordion-text\">\n<p>If you have received results in error, please email the details (or a copy of the results) to either: <\/p>\n\n\n\n<p>Christchurch  \/ Canterbury: <a href=\"mailto:cscl.enquiries@awanuilabs.co.nz\" target=\"_blank\" rel=\"noreferrer noopener\">cscl.enquiries@awanuilabs.co.nz<\/a> or<br>Timaru \/ South Canterbury: <a href=\"mailto:labrequest@awanuilabs.co.nz\">labrequest@awanuilabs.co.nz<\/a>.<\/p>\n\n\n\n<p><em><strong>Note<\/strong>: Please ensure the results are from Awanui Labs as we are often sent misdirected results from other labs.<\/em><\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">What are your collection centre\u2019s opening hours?<\/summary><div class=\"ab-accordion-text\">\n<p>Opening hours for all of our collection centres can be found on our&nbsp;<a href=\"https:\/\/www.awanuilabs.co.nz\/south\/canterbury\/collection-centres\/\" target=\"_blank\" rel=\"noreferrer noopener\">website here<\/a>.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\">How can I share my feedback or complaint?<\/summary><div class=\"ab-accordion-text\">\n<p>Awanui Labs welcomes your feedback, issues, suggestions or praise. Your comments are valuable and assist us to provide a quality service.<\/p>\n\n\n\n<p>There are a number of ways in which you can communicate with us. You can phone, email or write to us. Our contact details are here:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Complete the contact form below<\/li>\n\n\n\n<li>Call us on 03 359 0900<\/li>\n\n\n\n<li>Write a letter and post to 18 Logistics Drive, Harewood, Christchurch 8051<\/li>\n<\/ul>\n\n\n\n<p>All feedback and complaints we receive are recorded and investigated if required.<\/p>\n\n\n\n<p>We will acknowledge receipt of your complaint within 5 working days and if necessary, we will formally respond to your complaint within 20 working days.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><a href=\"https:\/\/www.awanuilabs.co.nz\/south\/otagosouthland\/contact-us\/enquiry-form\/\" target=\"_blank\" rel=\"noreferrer noopener\">Send an enquiry<\/a><\/summary><div class=\"ab-accordion-text\">\n<p><\/p>\n<\/div><\/details><\/div>\n","protected":false},"excerpt":{"rendered":"Frequently asked questions Please read through the following FAQs to see if they answer your query&nbsp;prior&nbsp;to sending us an enquiry form.","protected":false},"author":1,"featured_media":0,"parent":2645,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-left-sidebar.php","meta":{"footnotes":""},"class_list":["post-136","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact us &#8211; Awanui Labs - Canterbury<\/title>\n<meta name=\"description\" content=\"Complete the contact form or email us directly to ask us a question or provide feedback on our services. 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