Frequently asked questions
Please read through the following FAQs to see if they answer your query prior to sending us an enquiry form or calling us.
Booking a blood test online
We’re gradually introducing online bookings at selected collection centres to help make your visit easier and more predictable. Bookings are currently available at Glenfield, Glen Innes, Glendene and Manurewa, and more centres will be added from mid-July 2025.
Some centres will remain walk-in only for now, especially where there is only one phlebotomist available most of the day. This helps ensure that everyone can be seen without delay, and allows staff to focus on delivering a safe and efficient service.
What tests require an appointment?
An appointment is required for the following tests only: Glucose tolerance test, skin sensitivity testing, DNA diagnostics and Mantoux. You can make a booking for these specific tests via our online booking system.
Find out more about our online booking system here.
If you prefer to book by phone, call 09 574 7399 option 4, Monday-Friday, 8.00 am to 6.00 pm.
How do I get a copy of my lab results?
- Awanui Labs recommends patients obtain their results from their referrer (doctor) who can explain what the results mean in a clinical context.
- To request a copy of your results directly from the laboratory, please visit any Labtest’s Collection Centre (bring photo ID) and complete a ‘request for results’ form. We will then send a copy of your results via email as a password protected attachment. The email will usually be sent within seven working days of the tests being completed.
- If you have already completed a request for results form and you are wanting to know when to expect your results, please send an email to: call.centre@awanuilabs.co.nz please include your full name and date of birth or NHI number.
Can I request a test myself?
Yes you can. To check which tests are available as a self-referral and their costs, please visit mytests.co.nz. If you are wanting a test that is not on this list, you will need a referral from a NZ medical practitioner.
How can I request extra testing for my patient?
If you are wanting to organise an add-on test for your patient, please email the request to: call.centre@awanuilabs.co.nz
What do I do if I’ve received results in error?
If you have received results in error, please email the details (or a copy of the results) to: call.centre@awanuilabs.co.nz
Note: Please ensure the results are from Awanui Labs as we are often sent misdirected results from other labs.
What are your collection centre’s opening hours?
Opening hours for all of our collection centres can be found on our website here.
How can I share my feedback or complaint?
Awanui Labs welcomes your feedback, issues, suggestions or praise. Your comments are valuable and assist us to provide a quality service.
There are a number of ways in which you can communicate with us:
- Complete the “enquiry” form below
- Email auk.feedback@awanuilabs.co.nz
- Phone our Contact Centre on 09 574 7399
- Write a letter and post to Awanui Labs, P O Box 12049, Penrose 1642, Auckland
All feedback and complaints we receive are recorded and investigated if required.
We will acknowledge receipt of your complaint within 5 working days and if necessary, we will formally respond to your complaint within 20 working days.
Send an enquiry
If the above FAQs have not answered your question, then please complete the form below.