We’re gradually introducing online bookings at selected collection centres to help make your visit easier and more predictable. Bookings are currently available at Glenfield, Glen Innes, Glendene and Manurewa, and more centres will be added from mid-July.
Some centres will remain walk-in only for now, especially where there is only one phlebotomist available most of the day. This helps ensure that everyone can be seen without delay, and allows staff to focus on delivering a safe and efficient service.
Frequently asked questions
Why can’t I get a booking sooner than two weeks?
Bookings are released ahead of time and can fill up quickly. If you’re not seeing any available times, it may be that appointments have already been taken or that bookings at your centre haven’t opened just yet. We recommend checking back again soon as more slots will become available over the coming days. You can also choose to book at another nearby collection centre if your preferred location or time is unavailable.
Why can’t I see my local centre?
Some centres, such as Beachlands and Waiheke, are not currently included in the booking system. These are smaller sites where only one phlebotomist is available for most of the day, and introducing bookings at these locations would limit flexibility for walk-in patients. For now, these centres will continue to operate as walk-in only, so you’re still welcome to attend without an appointment.
Why can’t I book on a Monday or Tuesday?
Mondays and Tuesdays are usually our busiest days, which can mean longer waits — even with a booking. That’s why appointments are currently available from Wednesday to Friday, when it’s a bit quieter. Booking on these days offers a more relaxed experience and makes it more likely you’ll be seen on time.
Adding bookings to our busiest days could increase wait times for everyone, especially walk-in patients. We’re committed to fair and equitable access for all patients, so the booking system is designed to enhance the experience without disadvantaging those who can’t book or need urgent testing.
Why are there only a few times showing for the centre I chose?
Appointment availability depends on staffing and other operational needs at each centre. In some cases, we may only offer bookings during a specific window to allow time for lunch breaks and to keep space for urgent walk-ins. If the available slots do not suit you, you are always welcome to come in as a walk-in during our usual opening hours.
Do I have to book for my blood test?
No — bookings are optional. All routine blood tests are still available as a walk-in service, just like before. The booking option is there for people who would like a set time or want to plan their visit more precisely.
Can I book over the phone?
Bookings for standard tests must be done online or patients can choose to simply walk-in for these.
If you are requiring a specialised test such as a: GTT (glucose tolerance test), SPT (Skin allergy test, Mantoux test or DNA test, these can be booked both online and over the phone. Doing it online is quick, easy, and you’ll receive an email with a QR code to scan when you arrive at the centre, making your check-in even smoother. You can book online at booking.labapps.nz.