Frequently asked questions
Please read through the following FAQs to see if they answer your query prior to sending us an enquiry form.
How do I get a copy of my lab results?
- Awanui Labs recommends patients obtain their results from their referrer (doctor) who can explain what the results mean in a clinical context.
- To request a copy of your results directly from the laboratory, please visit any Awanui Labs collection centre (bring photo ID) and complete a ‘request for results’ form. We will then send a copy of your results via email as a password protected attachment. The email will usually be sent within seven working days of the tests being completed.
- If you have already completed a request for results form and you are wanting to know when to expect your results, please send an email to either (please include your full name and date of birth or NHI number):
- Christchurch / Canterbury: cscl.enquiries@awanuilabs.co.nz or
- Timaru / South Canterbury: labrequest@awanuilabs.co.nz.
Can I request a test myself?
Yes you can. To check which tests are available as a self-referral and their costs, please visit mytests.co.nz. If you are wanting a test that is not on this list, you will need a referral from a NZ medical practitioner.
How can I request extra testing for my patient?
If you are wanting to organise an add-on test for your patient, please email the request to either:
Christchurch / Canterbury: cscl.addtest@awanuilabs.co.nz or
Timaru / South Canterbury: labrequest@awanuilabs.co.nz.
What do I do if I’ve received results in error?
If you have received results in error, please email the details (or a copy of the results) to either:
Christchurch / Canterbury: cscl.enquiries@awanuilabs.co.nz or
Timaru / South Canterbury: labrequest@awanuilabs.co.nz.
Note: Please ensure the results are from Awanui Labs as we are often sent misdirected results from other labs.
What are your collection centre’s opening hours?
Opening hours for all of our collection centres can be found on our website here.
How can I share my feedback or complaint?
Awanui Labs welcomes your feedback, issues, suggestions or praise. Your comments are valuable and assist us to provide a quality service.
There are a number of ways in which you can communicate with us. You can phone, email or write to us. Our contact details are here:
- Complete the contact form below
- Christchurch and surrounds – phone 03 359 0900
- South Canterbury / Timaru – phone 03 687 2263
- Write a letter and post to 18 Logistics Drive, Harewood, Christchurch 8051
All feedback and complaints we receive are recorded and investigated if required.
We will acknowledge receipt of your complaint within 5 working days and if necessary, we will formally respond to your complaint within 20 working days.