Contact Us

Contact Us

Contact details

Please note we cannot provide medical advice directly to patients. Individual patient queries should be referred to your GP or Medical Practitioner.

While we endeavour to answer all enquiries promptly, this is not a 24/7 monitored service. It may take a day or so before you get a reply.

Awanui Labs (Otago, Southland) Head Office:
5th Floor
Forsyth Barr House
35 The Octagon
Dunedin 9016
New Zealand

T: 0800 101 444 or 03 470 2919

Frequently asked questions

Please read through the following FAQs to see if they answer your query prior to sending us an enquiry form.

How can I share my feedback or complaint?

Awanui Labs welcomes your feedback, issues, suggestions or praise. Your comments are valuable and assist us to provide a quality service.

There are a number of ways in which you can communicate with us:

  • Complete the contact form below
  • Phone our call centre on 03 470 2919
  • Email us on scl.enquiries@awanuilabs.co.nz
  • Write a letter and post to Awanui Labs, 5th Floor, Forsyth Barr House, 35 The Octagon, Dunedin 9016, New Zealand

All feedback and complaints we receive are recorded and investigated if required.

We will acknowledge receipt of your complaint within 5 working days and if necessary, we will formally respond to your complaint within 20 working days.

Send an enquiry

Please only use this form if your enquiry concerns one of the following regions – Dunedin, Balclutha, Dunstan, Gore, Invercargill, Oamaru or Queenstown. For other regions please follow links at the bottom of the page.

Contact Form

For enquiries in other regions