Contact Us

Contact Us

Wellington laboratory

Physical and postal address

Awanui Labs
Level 5, CSB
Wellington Hospital
Riddiford Street
Wellington 6021

Phone and email

  • Main phone number: (04) 381 5900
  • Results enquiry line: (04) 381 5901  
    (24 hours / 7 days per week)
  • Results line for Dunedin Laboratory 0800 101 444
    (for cervical smears)
  • Courier enquiries: (04) 381 5900 – Option (4)
  • Home Visit enquiries: (04) 381 5900 – Option (3)
  • Special test bookings: click here
  • Toll free number 0800 381 5900
  • Serial /repeat patient information: (04) 381 5998
  • Accounts – paying over the phone via credit card. Phone: (03) 474 8341
  • Email for add-on tests: wlg.testadd@awanuilabs.co.nz

Customer services

Leadership contact details

Other laboratories

Hutt Hospital laboratory
Masterton laboratory
Kenepuru Hospital laboratory

Pathologist advice 


eclair IT support


Consumables orders

Collection centres

Click here for contact details for all our collection centres.

Enquiries in other regions


Frequently asked questions

Please read through the following FAQs to see if they answer your query.

How do I get a copy of my lab results?
  • Awanui labs recommends patients obtain their results from their referrer (doctor) who can explain what the results mean in a clinical context.
  • To request a copy of your results directly from the laboratory, we recommend you mention this at the time of your test. If you are wanting results from past tests, please visit any Awanui Labs collection centre (bring photo ID) and complete a ‘request for results’ form.
Can I request a test myself?

Yes you can. To check which tests are available as a self-referral and their costs, please visit mytests.co.nz. If you are wanting a test that is not on this list, you will need a referral from a NZ medical practitioner.

What are your collection centre’s opening hours?

Opening hours for all of our collection centres can be found on our website here.

How can I request extra testing for my patient?

• Please phone the laboratory to add on tests – 04 381 5900

• For e-ordering click here to view add on /amend information form (please note you must be the main requestor)

What do I do if I’ve received results in error?

If you have received results in error, please email the details (or a copy of the results) to: wlg.contact@awanuilabs.co.nz

Note: Please ensure the results are from Awanui Labs – Wellington as we are often sent miss-directed results from other laboratories.

How can I share feedback or a complaint?

Awanui Labs welcomes your feedback, issues, suggestions or praise. Your comments are valuable and assist us to provide a quality service.

There are a number of ways in which you can communicate with us:

  • Complete the “enquiry” form below
  • Phone our call centre on (04) 381 5900
  • Email us on wlg.contact@awanuilabs.co.nz
  • Write a letter and post to Awanui Labs Level 5, CSB Wellington Hospital, Riddiford Street, Newtown, Wellington 6021 

All feedback and complaints we receive are recorded and investigated if required.

We will acknowledge receipt of your complaint within 5 working days and if necessary, we will formally respond to your complaint within 20 working days.

Send an enquiry

If the above FAQs have not answered your question, then please complete the form below.

Contact Form